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Article 1: In General
Please read the TERMS AND CONDITIONS carefully before placing any orders on www.tawo-antwerp.com. The following Terms and Conditions exclusively refer to this website and to the items sold on it.
The following Terms and Conditions define the rights and obligations of all the persons involved in the selling and buying of products and services produced by TAWO.
General Information about TAWO, its headquarters located on Grote Pieterpotstraat 12, 2000 Antwerp, Belgium. VAT: BE06 88 794 921
If you have any questions about about the bracelets or customer care, don't hesitate to ask us via [email protected] Please, mention your full name, phone number, order number and the reason contacting us.
Article 2: Intellectual Property Rights (IPR)
Content made by TAWO cannot be used by others.
Article 3: Commercial Policy
TAWO sells products on www.tawo-antwerp.com and proceeds to its own online commercial activity exclusively for the website users, i.e. the website customers. these 'customers' are individuals who uses TAWO for personal use only. If you're interested in selling TAWO products as a professional or retailer, please reach out to us via [email protected]
Article 3: Prices
All prices are displayed on the website in Euros/EUR/€. For certain regions, these include shipping fees such as Western European countries. For other regions, these prices are without shipping fees, which will be made clear at the end of your order, before you pay the final amount. All prices include Value Added Tax (VAT)
TAWO will not process the order if for some reason, the final amount has not been paid. If the customer did not receive an order mail directly, this means the order won't be proceed. If in doubt, please mail to [email protected]
Article 4: Information on orders and limits on our liability
The customer is responsible for the information he is giving in order to finalize the order. TAWO cannot be hold responsible if any data is missing or if some data is wrong. If changing information, after finalizing the order or if the order is already send out, brings along certain costs, these will be charged to the customer.
By buying a product on our website, the customers agrees with the terms and conditions on the website. if a product is out of stock, this will be visible on the website and customers cannot buy the items until it is back in stock. Any question about restocks, can be send to [email protected]
All products (bracelets, necklaces and rings) are handmade and for this reason can differ slightly from the pictures on the website. Please, take this into consideration before finalizing your order. After an order has been made, these differences are accepted by the customer.
TAWO Antwerp reserves the right to refuse an order made by a customer.
Article 5: Confidentiality
Personal information required for registration and finalizing the order will be stay at TAWO and not be made public for any reason. If any information will be made public, the custom will need to agree on this and will be contacted.
Article 6: Shipping and Handling Fees
Orders will be processed within a maximum of 7 days following the customer's payment. This does not include shipping time. The shipment of the order to its final destination is different for each location and done by an external shipping company. TAWO cannot be held responsible for (Track & Trace) problem delays caused by the shipping company. Each customer will receive a track and trace link for their order, to check the shipping process.
If several order are done during the same week, TAWO may put all products/order into the same parcel.
Import duties are the responsibility of the custom, and can differ from country to country. Please make sure to check this before placing your order by contacting your local customs office.
If the delivery falls behind due to credit card authorization problems, TAWO cannot be held responsible. If delivery is not possible because of wrong given information or data, the customer is responsible for this and there will be a delay in delivery. Extra shipping fee needs to be paid by the customer. In a case a refund of this parcel will be asked, the customer will only receive a refund worth the ordered product, without the previous paid shipping fee.
If the customer is not home when the parcel arrives, instruction will be given by the shipping company how to pick up the parcel.
Article 7: Returns, Exchanges and refunds
Returns, Exchanges and refunds will be processed after a formal agreement between the customer and TAWO Antwerp.
Any items returned must be in its exact original condition. All items will be inspected on return. The goods are the customer’s responsibility until they reach our headquarters. Every items should be returned in its original state with means including the box & initial bill. Reason for return can be asked by TAWO.
Return shipment fees at our charge (in case the customer did not needed to pay shipping fees when placing the order) and can be done via the 'retour' page of www.tawo-antwerp.com or the customer can mail to [email protected]
Returns may lead to a refund or an exchange according to the following terms and conditions:
The customer has the right to return the bracelet within 14 days. If the product(s) is(are) returned in its original state as said above, the customer can have a full refund minus the shipping fee. Your money will be refunded on the credit card that was used to proceed to payment initially within 30 days.
ONLY defective items can be exchanged.
In the case of an obvious default of the item or non-conformity, the exchange will be free of charge for the customer. In that case the customer will either have a replacement product or, if it is not possible to do so, the customer will have a total refund.
Beyond the period of 21 days, TAWO Antwerp has the right to refuse the exchange or the refund. Default which happen after 21 days are held responsible by the customer himself.
Article 8: Litigations and Applicable Law.
These TERMS AND CONDITIONS refer to the Belgian Law.